Skipper, LLC (“"company",” “we”, and “us”) respects the privacy of visitors and users to the websites operated by us, including Skipper.io and all subdomains and all mobile apps and social media accounts held or operated by or for us (collectively, the “Site”), and our online learning platform and related content, curriculum, audio-video materials, and membership subscription services (collectively, “Services”) made available or provided to you. Skipper has developed the privacy policies outlined below (this “Privacy Policy”) to demonstrate its commitment to protecting your privacy.
By accessing our Site or using the Services, you acknowledge your agreement to accept the practices described in this Privacy Policy, and you consent to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing” means using cookies or local storage on a computer or handheld device or using or touching information in any way, including, but not limited to: collecting, storing, deleting, using, combining, and disclosing information.
This Privacy Policy describes the types of information that we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our Services and the Payment Terms. This Privacy Policy is intended to comply with data and privacy laws applicable to us and the operation of the Site, and the provision of the Services.
Our Privacy Policy was developed as an extension of our commitment to combine the highest quality products and services with the highest level of integrity in dealing with our clients and partners. This statement will be continuously assessed against new technologies, business practices, and our customers’ needs.
Keep in mind that no transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy, including but not limited to limitations of damages and application of the law of the State of Texas.
Our Privacy Policy has been adopted with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, these policies are subject to change at any time and we reserve the right at any time and without notice to change this Privacy Policy simply by posting such changes on the Site. Any such change will be effective immediately upon posting. Your continued access and use of the Site or the Services after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms. You agree to review the Privacy Policy each time you use the Site or the Services so that you are aware of such modifications.
To assist you with reading through our Privacy Policy, we have provided answers to general questions on our privacy practices:
When you visit the Site you may provide us with two types of information: (1) Personal Information, which means personal information that you knowingly choose to disclose that is collected on an individual basis; and (2) Aggregate Information, which refers to general web site use information collected on an aggregate basis as you and others browse the Site.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Email Information: In addition, for the purpose of providing general information from us and our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Mobile Device Information: We also collect Personal Information from your computer, tablet, mobile phone, or other devices that you are using to access our Services. This can include the IP address, browser type, operating system, geolocation, a date/time stamp for your visit, and your language settings.
In general, Personal Information may include your name, address, date of birth, email address, IP address, device identifier, social media account username or ID, phone number, SMS text messaging account name or number, personal preferences, credit card, check or other payment processing, teacher, school or other educational information, and other users account-related information. If you are a parent setting up an account for use by your child, then such Personal Information will include similar information about your child.
Personal Information is collected online when users voluntarily submit non-public personal information on the Site by establishing a user account, requesting information, uploading content, receiving electronic notices, or other similar communications. Only your IP address and/or user name would be automatically collected when you access the Site for purposes of processing your login to your account in the platform or enhancing your Site browsing via cookies and/or auditing.
We will retain any personal information submitted by you for the fulfillment of the intended purposes for which such is collected. We will establish minimum and maximum retention periods based on the type of information collected (i.e., sensitivity), the intended purposes, and as otherwise may be legally required. We will retain your Personal Information for as long as you use the Services and until you request to delete your data.
However, Personal Information shall not include any personal information posted or sent by or to you on your public page or in any public forum (such as a comment box or a review) on the Site or linked from the Site (such as a Facebook page). Participation in these public forums requires the public release and dissemination of such information, and thus Skipper cannot commit to treating such information confidentially in the same manner that other personal information will be treated under this Privacy Policy. Participation in these features of the Site is voluntary, and thus your consent to certain terms is required before participation is allowed. Participation in these features of the Site is voluntary; we are not responsible and shall not be held liable for any personally identifiable information posted by you in any of our public forums.
We prioritize offering flexible and personalized customer support options. To this end, we include SMS texting as an alternative communication method for customer support. When you opt for SMS support, we capture certain information, including your phone number and explicit consent to receive SMS messages. This data is solely used to facilitate effective and timely customer support and communication.
We understand the importance of privacy and data security. Therefore, we assure you that the phone and consent data we collect for SMS messaging is used exclusively for the purpose of providing you with the customer support you request. We do not share this SMS data with any third parties. Your phone number and consent are strictly utilized to ensure a smooth and responsive support experience.
You have complete control over your communication preferences with us. At any time, you can opt out of our SMS support by either adjusting your preferences in your account settings or by simply replying 'STOP' to any of our messages. This action will immediately unsubscribe you from all SMS lists associated with our customer support, ensuring that you only receive communication in your preferred formats.
Aggregate Information refers to non-personally identifiable or anonymous information about you, such as the pages most frequently visited, time spent on a page or area of the site, number of visits, browser types, cookie preferences, or search terms entered. This information is collected and used in a collective manner and cannot be linked to a single individual.
When you visit the site, we automatically collect Aggregate Information about your visit. This information helps us understand the type of computer, browser, and web service you are using and the date, time, and pages you visit. We use this information to design the site to enhance your experience.
We also use Aggregate Information for internal purposes, such as tracking demographic data and delivering targeted content to improve the site for our members. We may collect this information through the use of cookies or web beacons, including IP Addresses from all site visitors. An IP Address is a number assigned to your computer when using the Internet.
We may share Aggregate Information with third parties to enhance your experience on the site or to fulfill obligations. For example, IP addresses help diagnose server problems, analyze trends, track user movements, and deliver customized content. However, IP addresses are not linked to Personal Information.
We may share Aggregate Information with third parties to enhance your experience on our Site and otherwise in fulfillment of obligations. We use IP addresses to help diagnose problems with our server, administer our Site, analyze trends, track users' movement on the Site, gather broad demographic information for aggregate use for us to improve the Site, and deliver customized, personalized content. IP addresses, however, are not linked to Personal Information. We also may use a unique assigned number located with the Site's URL to determine the website from which you navigated to get to the Site. While this number may not be apparent to you, it does not contain your Personal Information.
Our site uses cookies and web server logs to collect information about site usage. This information, which is collected on an aggregate basis, includes the date and time of visits, pages viewed, time spent on the site, and sites visited before and after. This information is not associated with you as an individual.
How Do We Use Personal Information? We use personal information to administer our business activities, provide customer service, and offer other products and services to our customers and prospective customers. Occasionally, we may use the information to notify you of important changes to the site, new services, and special offers. We may also use the information to send you offers developed under our corporate standards designed to protect the security and privacy of customer information. Customers have the opportunity, at least once a year, to request not to receive these offers.
How Do We Process Direct Communications? We provide various means for you to communicate directly with other site users, such as sending private messages and making public posts. We may access and use automated systems to review and analyze communications for security purposes, fraud prevention, compliance with legal and regulatory requirements, platform development and improvement, research, and customer or technical support. We may block communications that we believe may contain malicious content, spam, or pose a risk to users, the site, or other third parties. All communications sent or received using our site communication tools will be received and stored by us.
How Does Skipper Use Social Media? We use social media in different ways, such as promoting our services and mission, facilitating certain features of our services, advertising, improving, and facilitating our services.
Login with Social Media Account: We offer the option to sign into a user account with your social media account, eliminating the need to remember multiple usernames and passwords.
Social Media Plugins Integration: We have integrated social media plugins into our platform, meaning that clicking on one of the buttons shares information with the social media providers.
Profiling: We may use social media to identify your personal preferences or profile you so that we may suggest content or educators that may interest you based on those personal preferences or profiling.
When a user signs into the Site with a social media account or uses other social media services to interact with "company" or our Site users, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts). Your social media provider will be able to tell you more about how they use and process your data whenever you connect with "company" through them. Also, if you wish to participate in our social media sites linked to the Sites (such as Facebook, Twitter, Instagram, YouTube, Pinterest and Google +), we will be given your social media user account name as well as access and viewing of your social media account and postings.
What are Cookies and Web Beacons? Cookies and Web Beacons are features of web browser software that allow web servers to recognize a user's computer and gather information about their browsing activities. Cookies are small pieces of data stored by a user's web browser, while web beacons are objects embedded in web pages or emails that track whether a user has viewed the page or email.
Companies use this information to constantly improve their websites and better serve their customers. Cookies help companies collect important business and technical statistics, while web server logs allow them to count visitors and evaluate the site's visitor capacity. This information is used to design and arrange the website in a user-friendly manner, but companies do not use it to capture individual email addresses or any personally identifying information.
How Do We Use Information That We Collect From Cookies Or Web Beacons? Skipper uses this information to constantly improve our websites and better serve our customers. Cookies help Skipper collect important business and technical statistics, while web server logs allow us to count visitors and evaluate the site's visitor capacity. This information is used to design and arrange the website in a user-friendly manner, but companies do not use it to capture individual email addresses or any personally identifying information.
Users have the option to accept or refuse cookies and web beacons by changing the configuration of their browser. If a user chooses to refuse cookies or web beacons, some areas of the website may not function properly. Some websites may also use other technologies, such as clear gifs in emails, to track the pages viewed by visitors and target specific content that might be of interest to them.
Companies generally do not share personal information with third parties without the user's permission. However, they may provide personal information to third parties involved in the operation, performance, support and/or maintenance of the website, such as hosting companies and technical consultants. They may also be required to provide personal information in response to a court order, subpoena, government investigation, or as otherwise required by law.
In some cases, companies may enter into strategic marketing alliances or partnerships with third parties who may be given access to a user's personal information for the purpose of providing them with information about products and services that might be of interest to them. Companies are committed to proper Internet practices and full compliance with the law regarding the protection of personal information